Quality
Quality is a paper trail, not a badge
Every batch should be traceable from the incoming material to the shipped carton. That means a written specification, in-process checks, a batch record, retained samples and a COA — not just a logo on the footer.
Four control points
- Incoming materials. Identity, assay, moisture and supplier documentation are checked before anything enters the blend.
- In-process. Weight, hardness, moisture, seal and appearance are checked against the specification during production.
- Release. The finished lot is tested against the specification and released only when it passes.
- Retained samples. A sample from every lot is kept for shelf-life review and dispute resolution.
Documents per lot
| Document | Purpose |
|---|---|
| COA | Confirms identity, assay and specified tests for the lot. |
| Specification sheet | Records the agreed actives, weight, packaging and test methods. |
| Batch record | Shows materials, quantities and in-process checks. |
| Retained sample | Physical reference for shelf-life and disputes. |
| Third-party report | Independent confirmation when requested. |
What we share during qualification
Before you place an order, we can share the current certificate set, scope and validity, a sample COA, the specification template and the batch-record structure. This lets your QA team review the system rather than a marketing page.
Third-party testing
Heavy metals, microbiology, active assay and specific contaminant tests can be commissioned with an accredited laboratory. The test panel is agreed per SKU and market; it is not a one-size-fits-all list.
When documents are issued
The COA and batch record are issued at QC release, before the goods leave the plant. Third-party reports follow the laboratory turnaround once the test is commissioned. The certificate pack is shared at supplier qualification, not after the first purchase order. If you need a document before those points, say so in the brief — some tests can be scheduled earlier.
How to audit a supplier
A documents-first audit catches most problems before an order:
- Ask for a sample COA and a batch record for a comparable SKU.
- Check that the specification sheet names the test methods, not just the actives.
- Confirm who performs third-party testing and which laboratory is used.
- Ask how deviations and out-of-spec batches are handled.
- Ask for the certificate scope and validity, not just the certificate image.
- Visit or request a video walkthrough of the line that will make your format.
If the answers are verbal but the documents are missing, treat it as a gap. Documentation is the part of quality that survives staff changes and audits.
Frequently asked questions
What documents come with each batch?
A COA, specification sheet, batch record and commercial invoice/packing list. Third-party testing, certificate of origin and retained samples are available on request.
Can you provide third-party testing?
Yes. Heavy metals, microbiology, active assay and other tests can be commissioned with an accredited laboratory. The test scope and lead time are confirmed in the quotation.
Do you share certificates?
We share the current certificate set, scope and validity during supplier qualification, together with the COA and batch record for the SKUs you are evaluating.
What happens if a batch fails specification?
The batch is held and investigated before release. Root cause, corrective action and disposition are documented, and the customer is informed before any replacement or rework is agreed.
Private Label & OEM
Stock formulas or bespoke development under NDA.
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Ready-to-brand formulas with low-MOQ pilot runs.
Open pageChannelAmazon Sellers
Label review and documentation for marketplace launches.
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Send your specification and QA questions.
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