Privacy Policy
Last updated: 12 November 2026
This website is operated by Konnor Health, the export brand of Kangnuo Pharmaceutical (Guangzhou) Co., Ltd. (“we”, “us”). This policy explains what personal data we collect when you use this website, why we collect it and how you can exercise your rights.
1. Data we collect
- Inquiry data you submit through our quote forms: name, company, email address, phone/WhatsApp number, product category, expected quantity, message and the page you submitted from.
- Technical data generated when you browse: IP address, browser and device information, referring page, and aggregated analytics about page views and interactions.
2. Why we use it
- To respond to your request for a quotation, samples or technical information (our legitimate business interest and, where applicable, steps taken at your request before entering a contract).
- To operate, secure and improve this website and to measure marketing effectiveness.
- To comply with legal obligations, including export control, tax and accounting requirements.
3. How inquiries are delivered
Inquiry submissions are processed by our own server endpoint and relayed to our business mailbox hosted by Zoho. Form delivery may also use a form-to-email relay (FormSubmit) if the primary endpoint is unavailable. These providers process data only on our instructions.
4. Cookies and analytics
We use Google Analytics to understand how visitors use this site. Analytics cookies are set only where permitted by applicable law; you can accept or reject them through the notice shown on your first visit, and you can clear them at any time in your browser settings.
5. Sharing
We do not sell personal data. We share it only with service providers that help us operate this website and our email, and where required by law or to protect our rights.
6. Retention
Inquiry records are kept for as long as needed to handle your request and maintain our business relationship, and afterwards for the period required by applicable record-keeping rules.
7. International transfers
Our team is based in China and we work with service providers in other countries. Where personal data is transferred internationally we take appropriate contractual and technical safeguards.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, or to receive your data in a portable format. To exercise these rights, email sales@konnorhealth.com. You may also complain to your local data protection authority.
9. Contact
Email: sales@konnorhealth.com
Company: Kangnuo Pharmaceutical (Guangzhou) Co., Ltd. — Guangzhou, Guangdong, China